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Reaching a reference authority on telehealth policy should not require a scavenger hunt. This page covers how to send a message to the National Telehealth Authority editorial and research team, what geographic scope the office addresses, what information makes a message actionable, and what a realistic response timeline looks like. Getting those details right saves time on both ends.

How to reach this office

The National Telehealth Authority operates as a reference and research publication — not a clinical provider, insurance carrier, or government agency. That distinction matters because it shapes what the office can actually help with.

Editorial and research inquiries are handled through the contact form on this site. For written correspondence that requires a more formal record — licensing questions, citation requests, research collaboration proposals — email is the appropriate channel, and the address is listed in the site footer on every page.

The office does not maintain a public telephone line. Telehealth, of all topics, has taught the healthcare system something useful: the right communication channel depends on the nature of the exchange, not habit. For a reference publication, written correspondence creates a cleaner record and a more considered response than a phone call typically allows.

Service area covered

The editorial scope covers the United States at the federal level and across all 50 states, plus the District of Columbia and the U.S. territories where federal telehealth policy applies — including Puerto Rico, Guam, and the U.S. Virgin Islands.

That scope is intentional. Telehealth policy in the United States is not a single unified system — it is a layered structure of federal statute, CMS reimbursement rules, state licensure requirements, and private payer contracts, all operating simultaneously. A question about Medicare telehealth coverage involves entirely different rules than a question about Medicaid telehealth coverage, even for the same patient receiving the same service on the same day. The office addresses that full landscape.

International telehealth policy is outside the editorial scope. Comparative references to other countries may appear in research content, but the office does not advise on non-U.S. regulatory frameworks.

What to include in your message

A message that arrives with the right context gets a faster, more useful response. One that arrives as a single sentence — "I have a question about telehealth" — creates an extra round of correspondence before anything substantive can happen.

The following breakdown covers what to include based on inquiry type:

1. Topic or policy area. Name the specific subject — HIPAA compliance for telehealth platforms, state licensure rules, remote patient monitoring, mental health telehealth, or whichever area applies. The site covers more than 40 distinct topic areas; specificity routes the message to the right editorial focus.

2. State or federal jurisdiction. If the question involves a specific state's rules — prescribing authority, informed consent requirements, parity laws — name the state. Telehealth prescribing rules in Texas operate differently from those in Oregon. The jurisdiction is not a minor detail.

3. Your professional context (optional but helpful). A clinician navigating credentialing, a health system administrator evaluating billing codes, a journalist fact-checking a statistic, and a patient trying to understand coverage — all four might ask similar questions but need different kinds of answers. Knowing the context helps.

4. The specific question or request. Citation requests, factual corrections, research collaboration inquiries, and general policy questions each route differently. Naming the request type up front removes ambiguity.

5. Source or page reference (for corrections). If a message is flagging a factual error or an outdated policy reference on a specific page, include the page URL or title. Editorial corrections are taken seriously — telehealth policy and regulation changes frequently enough that keeping reference content current is a standing priority, not a periodic task.

Response expectations

The editorial team reviews incoming messages during standard business hours, Monday through Friday. The typical response window for straightforward inquiries is 2 to 3 business days.

Research collaboration proposals, licensing requests, and detailed policy questions may require 5 to 7 business days — not because they are lower priority, but because they warrant a considered answer rather than a quick one.

Two categories of requests fall outside what this office handles:

Clinical or medical advice. The National Telehealth Authority is a reference publication, not a clinical service. Questions about a specific diagnosis, treatment, medication, or personal health situation belong with a licensed provider — and finding one via telehealth is often faster than most people expect. The how to get help for telehealth page covers that process.

Insurance claims and coverage disputes. Questions about a specific claim, denial, or coverage decision require direct engagement with the insurer or a state insurance commissioner — not a reference publication. The private insurance telehealth coverage page explains how parity laws and coverage obligations work at a structural level, which may help frame a dispute, but the office cannot intervene in individual cases.

Messages that fall into those two categories will receive a brief reply directing to the appropriate resource. That is not a brush-off — it is the most accurate help the office can offer for those situations, delivered as quickly as possible.